Privacy Policy

1. Introduction

Glimmer Nova Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or visit our website.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued identification for registration
• Reservation and stay preferences
• Special requests and accessibility needs

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and managing your stay
• Providing customer service and support
• Processing payments and preventing fraud
• Improving our services and facilities
• Marketing communications (with your consent)
• Complying with legal obligations
• Ensuring safety and security of guests and property

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party vendors who assist with our operations
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: To protect the safety of guests or staff
• With Your Consent: When you have given explicit permission

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems
• Physical security measures for our facilities

While we strive to protect your information, no method of transmission or storage is 100% secure.

7. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent (where applicable)
• File a complaint with privacy authorities

To exercise these rights, please contact our Privacy Officer using the information provided below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Retention periods vary depending on the type of information and the purpose for collection:

• Guest registration records: 7 years
• Payment information: As required by financial regulations
• Marketing preferences: Until you withdraw consent
• Website analytics: 24 months

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications (where appropriate)
• Providing notice during your next visit

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Canadian privacy laws.